Terms & Conditions

01 Agreement to These Terms

These Terms & Conditions govern your use of the Nexora UK website and the services provided by Nexora UK Ltd, registered at 5 Brayford Sq, Stepney Green, London E1 0SG, United Kingdom.

By using our website, requesting a proposal, or engaging our services, you confirm that you have read, understood, and agree to these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

These Terms apply alongside any service agreement or written proposal we agree with you. If there is any conflict, the individual agreement or proposal will take priority.

02 Our Services

Nexora UK provides digital marketing and creative services, including but not limited to:

• Search Engine Optimisation (SEO) — Improving your website's visibility in organic search results.
• Social Media Marketing — Strategy, content creation, and management of social media channels.
• Graphic Design — Logos, branding, flyers, menus, and other marketing materials.
• Web Design & Development — Designing, building, and maintaining websites.
• E-Commerce Solutions — Online store setup, optimisation, and management.

The project scope, deliverables, timeline, and fees will be confirmed in a written proposal or agreement before work begins. We reserve the right to decline any project at our discretion.

03 Quotes, Fees & Payments

Quotes and proposals are valid for 30 days from the date of issue unless stated otherwise. Prices are in pounds sterling (GBP) and, where applicable, exclude VAT.

• Deposits & Payments — Projects may require an agreed deposit before work begins, with the remaining balance due on completion or according to the payment schedule in your proposal.
• Recurring Services — Services such as monthly SEO or social media management are billed in advance according to the agreed billing cycle.
• Payment Terms — Invoices are payable within 14 days of the issue date unless otherwise agreed in writing.
• Overdue Payments — We may pause or suspend services for overdue invoices after providing reasonable notice.
• Third-Party Costs such as advertising spend, domains, hosting, stock assets, and premium plugins are not included in our fees unless expressly stated in your proposal or agreement.

04 Client Responsibilities

To deliver the agreed services effectively, we need your cooperation. As a client, you agree to:

• Information & Feedback — Provide accurate, complete, and timely information, content, and feedback needed for your project.
• Content & Materials — Ensure you own or have permission to use all materials you provide, including text, images, logos, and brand assets.
• Access & Permissions — Provide the access reasonably required to complete the work, such as website, hosting, advertising, or social media accounts.
• Reviews & Approvals — Review and approve deliverables within a reasonable time. Delays in feedback may extend project timelines.
• Lawful Use — Use our services only for lawful purposes and legitimate business activities.

05 Intellectual Property

Your materials remain your property. Any content, branding, data, or other materials you provide to us remain yours.

Ownership of Final Deliverables — Once full payment has been received, ownership of the agreed final deliverables, such as designs, website files, and creative assets, transfers to you unless otherwise stated in your proposal or agreement.

Our Intellectual Property — We retain ownership of our pre-existing tools, know-how, frameworks, and any draft or rejected concepts. We may showcase completed, non-confidential work in our portfolio or marketing. If you prefer us not to do so, please let us know in writing.

Website Content — All content on this website, including text, graphics, logos, and design, belongs to Nexora UK Ltd or its licensors and may not be copied, reproduced, or reused without our written permission.

06 Results & Third-Party Platforms

We use data, effective strategies, and our best efforts to deliver strong results. However, digital marketing outcomes depend on factors beyond our control, including search engine algorithms, advertising platforms, competition, market conditions, and other third-party changes.

• Estimates & Timelines — Any figures, rankings, or timelines we provide are estimates based on the information available and are not guarantees unless expressly stated in writing.
• Third-Party Changes — We are not responsible for changes made by third-party platforms, such as Google, Meta, or hosting providers, that may affect performance.
• Case Studies & Statistics — Case studies and statistics on our website reflect results from specific projects and do not guarantee the same results for every business.

07 Limitation of Liability

Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded, including liability for fraud, or death or personal injury caused by negligence.

Subject to that:

• Indirect Losses — We are not liable for indirect or consequential losses, including loss of profit, revenue, data, or business opportunities.
• Liability Limit — Our total liability for any project or service is limited to the total fees you paid us for that project or service during the 12 months before the event giving rise to the claim.
• Third-Party Issues — We are not liable for downtime, faults, or data loss caused by third-party hosting, plugins, platforms, or services outside our control.

You are responsible for maintaining backups of your own materials and ensuring compliance with the laws and regulations that apply to your business, industry, and location.

08 Cancellations & Refunds

• Monthly Services — Either party may cancel monthly services with 30 days' written notice. Work completed up to the end of the notice period remains chargeable.
• Project Cancellations — If you cancel a project after work has started, you will be charged for the work completed up to the cancellation date. Deposits are non-refundable once work has begun.
• Termination by Nexora UK — We may terminate an engagement with immediate effect if invoices remain unpaid after reasonable reminders, or if continuing the relationship or project becomes unlawful or unworkable.

Refund requests are reviewed on a case-by-case basis and handled fairly. Please contact us first so we can discuss the issue and work towards a suitable resolution.

09 General Terms

• Privacy — Our handling of personal data is explained in our Privacy Policy.
• Changes to These Terms — We may update these Terms from time to time. The latest version published on this page will apply. Material changes will not affect projects already agreed in writing.
• Severability — If any part of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
• Entire Agreement — These Terms and your signed proposal form the entire agreement between you and us.
• Governing Law — These Terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any disputes arising from these Terms.