Privacy Policy

01 Who We Are

Nexora UK Ltd is a digital marketing agency based in London, England. Our office is located at 5 Brayford Sq, Stepney Green, London E1 0SG, United Kingdom.

Nexora UK provides digital marketing services to businesses across the UK, including SEO, social media management, graphic design, web design and development, content writing, e-commerce management, and other digital marketing services.

We are the data controller responsible for the personal information we collect through this website. We are committed to handling your personal information responsibly and protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the rights you have in relation to your information. It also explains the legal bases we rely on when processing your personal information and how you can contact us about your privacy rights.

02 Information We Collect

We collect personal information that is necessary to communicate with you, respond to your enquiries, and provide our services. The information we collect may include:

Contact Details — Your name, email address, and phone number when you submit a contact or proposal form, subscribe to our newsletter, or contact us directly by email, phone, or other communication methods.
Project Information — Details about your business, website, project requirements, and goals that you choose to provide when requesting a proposal or discussing our services with us.
Communication Records — Emails, messages, call notes, and other communications exchanged between you and our team in connection with your enquiries, projects, or services.
Technical Data — Information such as your IP address, browser type, device type, pages visited, and time spent on our website. This information may be collected automatically through analytics and similar technologies when you use our website.

Our website and services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16.

03 How We Use Your Information

We use your personal information only when we have a lawful basis to do so under applicable data protection laws. Depending on how you interact with us, we may use your information to:

Respond to your enquiries and prepare proposals you request, where necessary, to take steps at your request before entering into a contract.
Deliver, manage, and invoice for the services you engage us to provide, where necessary for the performance of our contract with you.
Send our newsletter and digital marketing updates — only where you have given us your consent to receive them. You can withdraw your consent and unsubscribe at any time.
Improve our website, services, and user experience — by analysing how visitors use our website and identifying areas for improvement, where this is necessary for our legitimate interests.
Comply with our legal, accounting, and regulatory obligations — where processing your personal information is necessary to meet a legal obligation.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

04 Cookies & Analytics

Our website uses cookies and similar technologies to help provide essential website functionality, understand how visitors use our website, and improve your browsing experience.

Essential Cookies — Cookies that are necessary for the basic functionality, security, and proper operation of our website. These cookies cannot be disabled through our cookie preference settings.
Analytics Cookies — Cookies that help us understand how visitors use our website, such as which pages are visited and how users navigate the site. We use this information to improve our website and services. Where applicable, analytics data is processed in an aggregated or otherwise de-identified form.

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality or performance of parts of our website.

05 How We Share Your Information

We only share your personal information when necessary to provide our services, run our business, meet legal obligations, or work with service providers. We take appropriate steps to keep your information secure and comply with data protection laws.

Service Providers — Companies that support our business, such as hosting, email, analytics, and project management providers. We only share the information they need and take steps to ensure it is protected.
Professional Advisers — Accountants, insurers, lawyers, and other advisers where needed to manage our business, meet legal requirements, or protect our legal interests.
Authorities — Government or law enforcement authorities where required by law or a court order.

Where personal information is processed outside the UK, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

06 Data Security & Retention

We take reasonable technical and organisational measures to protect your personal information, including secure hosting, encrypted connections (HTTPS), access controls, and staff confidentiality.

We keep personal data only for as long as we need it:

Enquiries — Up to 12 months after our last contact, unless you become a client.
Client Records — During our engagement and for up to 6 years afterwards, where required for legal and accounting purposes.
Newsletter Data — Until you unsubscribe or withdraw your consent.

When personal information is no longer needed, we securely delete or anonymise it.

07 Your Rights

Under the UK GDPR, you have the following rights in relation to your personal information:

Access — Request a copy of the personal information we hold about you.
Rectification — Ask us to correct inaccurate or incomplete personal information.
Erasure — Ask us to delete your personal information, where you have the right to do so.
Restriction & Objection — Ask us to limit how we process your personal information or object to its use, including for direct marketing.
Portability — Request your personal information in a structured, commonly used, and machine-readable format.
Withdraw Consent — Withdraw your consent at any time, where our processing is based on consent.

To exercise any of these rights, please contact us using the details below. We will respond within one month. You also have the right to lodge a complaint with the UK supervisory authority, Information Commissioner's Office (ICO).

08 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page with the updated "Last Revised" date. We will highlight significant changes where appropriate.